Debbie Smith spends her days on the phone and on the road. As president of Maximus Technologies ,she works out of her home in New Mexico and travels the country, leading seminars and acting as a consultant for companies that want to improve customer service.
Like many busy business owners, Debbie Smith has an assistant to set appointments, order conference supplies, make his travel arrangements, send out brochures, handle the books and put together her daily newsletter.
Actually, she has three -- one to handle day-to-day matters, one to focus on conferences and one who works on the newsletter. Debbie Smith doesn't have the space -- or desire -- to have employees working in her home. Her "staff members" work from their own homes in three different states. They are part of a growing industry: virtual assistants.
It's a business filled with cutting-edge terms. Virtual assistants design their services for business owners. Internet-savvy entrepreneurs working from small office/home office settings. Virtual assistants have adapted traditional skills to a virtual marketplace.
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